Effective date: 19 October 2026
This policy explains where and how Jamzo delivers food ordered in the Jamzo app.
1. Where we deliver
Jamzo delivers in Unjha, Gujarat, within the areas shown in the app. Before you order, the app checks your delivery address and tells you whether we deliver there. Each restaurant also has its own delivery distance.
2. When we deliver
Restaurants set their own opening hours; the app shows which are open now. Orders are delivered as soon as they are ready — we do not take orders for a later time yet.
3. Delivery time
Before you order, the app shows an estimated delivery time (the restaurant's preparation time plus the travel time). It is an estimate: traffic, weather and busy hours can make it longer. After you order, you can follow your order in the app.
4. Delivery charges
The delivery fee and any surcharges (for example at night or in bad weather) are shown in the bill before you pay. You never pay a delivery charge that was not shown.
5. How your order is delivered
- An independent delivery partner picks up your order from the restaurant and brings it to your address.
- You can see your delivery partner's first name, vehicle and approximate position while the order is on the way.
- Your delivery partner may ask for the delivery code shown in your app before handing over the order.
- Please keep your phone with you and be available at the address. For cash orders, keep the amount ready.
6. If the order cannot be delivered
- If the restaurant cannot take your order, no delivery partner is available, or we cannot deliver to your address, the order is cancelled and you get a full refund.
- If we cannot reach you at the address, or a cash order is refused, see the Cancellation and Refund Policy.
- Missing or wrong items, or a very late delivery: open the order and tap "Get help".
7. Contact
Support: in the app (Account → Help), support@jamzo.in, +91 87581 95390.