Effective date: 19 October 2026
These terms apply when you use the Jamzo app or jamzo.in to order food. By creating an account or placing an order you agree to them. Please also read our Privacy Policy and Cancellation and Refund Policy. How delivery works is in the Delivery Policy.
1. Who we are
Jamzo is operated by JAMZO, 64, Agharaparu, Block A, near Umiyamata Road, Unjha, District Mahesana, Gujarat 384170, India (Udyam registration: UDYAM-GJ-14-0081270). Jamzo is an online platform that connects you with restaurants that prepare food and independent delivery partners who deliver it.
2. Your account
- You need a mobile number to sign in; we send you a one-time code. Keep your phone and codes private.
- You must be 18 or older, or use Jamzo with a parent or guardian.
- Give correct details, especially your delivery address and phone number.
- We may suspend accounts that misuse Jamzo (fraud, abuse of partners, repeated refused cash orders, fake complaints).
3. Ordering
- Menus, prices, offers and delivery times are shown in the app. Delivery times are estimates.
- Before you place an order, the app shows the full bill: item prices, and where they apply, packaging, delivery fee, platform fee, small-order fee, surcharges (for example at night or in bad weather), taxes, discounts and your tip. You pay the total shown when you place the order. If a price changes before you pay, the app shows the new total and asks you again.
- Prices on Jamzo may differ from the prices at the restaurant itself.
- An order is confirmed only when the restaurant accepts it. A restaurant may decline; you are then refunded in full.
- Food is prepared by the restaurant, which is responsible for its quality, hygiene, ingredients and allergens, under its FSSAI licence shown on its page. Tell the restaurant about allergies in the instructions; Jamzo cannot guarantee any dish is free of an allergen.
- Food marked vegetarian or non-vegetarian is labelled by the restaurant.
4. Payment
- Online payments (UPI, cards, net banking, wallets) are processed by Razorpay. Jamzo never sees your full card details or UPI PIN.
- Cash on delivery, where offered, is paid to the delivery partner. Please keep change ready.
- Coupons and offers have their own conditions shown in the app and cannot be exchanged for cash.
5. Delivery
- Please be available at your address. Your delivery partner may ask for the delivery code shown in your app before handing over the order.
- If you cannot be reached, or you refuse a cash order, the order may be treated as cancelled after acceptance (no refund) — see the refund policy.
- For your safety, delivery partners do not see your phone number; calls go through Jamzo support.
6. Cancellations and refunds
See the Cancellation and Refund Policy.
7. Ratings and reviews
You can rate the items and the delivery partner after delivery. Other customers see only average stars, never your comments; the restaurant sees your comments without your name or number. Do not post abusive, false or unlawful content — Jamzo may hide such reviews.
8. Things you must not do
Misuse the app, place fake orders, abuse or threaten restaurants or delivery partners, copy or scrape Jamzo's content, or try to break its security.
9. Liability
We work to keep Jamzo available and accurate, but the service is provided "as is". To the extent the law allows, Jamzo is not responsible for delays or problems caused by events outside its control (such as weather, traffic, network or payment outages). Nothing in these terms limits your rights under the Consumer Protection Act, 2019.
10. Changes and law
We may update these terms and will show changes in the app. These terms are governed by the laws of India; courts at Mehsana, Gujarat have jurisdiction.
11. Contact and grievances
Support: in the app (Account → Help), support@jamzo.in, +91 87581 95390. Grievance Officer (Consumer Protection (E-Commerce) Rules, 2020): Harshad Parmar, 64, Agharaparu, Block A, near Umiyamata Road, Unjha, District Mahesana, Gujarat 384170, support@jamzo.in. We acknowledge complaints within 48 hours and resolve them within one month.