Effective date: 19 October 2026
This policy explains what personal data Jamzo collects, why, who we share it with, how long we keep it and what your rights are. It applies to the Jamzo app for customers, the Jamzo Restaurant Partner app, the Jamzo Delivery Partner app, jamzo.in and Jamzo Admin.
Jamzo is operated by JAMZO ("Jamzo", "we", "us"), 64, Agharaparu, Block A, near Umiyamata Road, Unjha, District Mahesana, Gujarat 384170, India. For any privacy question or complaint, contact our Grievance Officer (section 10).
We process personal data under India's Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Information Technology Act, 2000 and its rules.
1. What we collect
Customers
| Data | Why we use it |
|---|---|
| Mobile number (required to sign in) and the one-time codes we send to it | To create your account and let you sign in securely |
| Name and, if you add it, email | To address you, and on your orders and receipts |
| Delivery addresses you save, with their map location | To check which restaurants deliver to you and to deliver your order |
| Location of your phone — only while you use the app, and only if you allow it | To show restaurants near you and to fill in your address. We never track you in the background. |
| Orders: items, restaurant, bill, instructions, times, status | To place, deliver and support your orders, and for accounts and tax records |
| Payments: method, amount, status and the payment reference from our payment partner | To take payment and give refunds. We never see or store your full card, UPI PIN or bank login. |
| Support messages and ratings and comments you give | To solve problems and improve restaurants and deliveries |
| Device and app information: app version, phone type, notification token, IP address, error logs | To keep the app working and secure and to send you order updates |
Restaurant partners
Owner and staff names, mobile numbers and emails; restaurant details, menu and photos; business documents (such as FSSAI licence, PAN, GST certificate); bank account details (stored encrypted) for payouts; orders, sales and settlement records.
Delivery partners
Name, mobile number, photo, city, vehicle details, identity and vehicle documents (such as PAN, driving licence, vehicle registration — we do not collect Aadhaar numbers), bank or UPI details (stored encrypted) for payouts; live location while you are online or on a trip (about every 10 seconds) to offer nearby orders and show customers where their order is; trips, earnings, cash collected and ratings.
2. Who sees your data
| Who | What they see | Why |
|---|---|---|
| The restaurant you order from | Your first name, your items and choices, your instructions | To prepare your order. Restaurants do not see your phone number or address. |
| Your delivery partner | Your first name, delivery address and its map pin, the items to check the bag | To deliver. Delivery partners do not see your phone number; calls go through Jamzo support. |
| You, the customer | Your delivery partner's first name, vehicle and an approximate live position (rounded to about 100 m) during the delivery | To follow your order |
| Jamzo staff | What they need for their role (support, operations, finance); every sensitive action is logged | To run the service and help you |
Service providers (they process data only on our instructions)
| Provider | For |
|---|---|
| DigitalOcean (servers and database in Bangalore, India; files and photos in Singapore) | Hosting |
| Razorpay | Online payments and refunds |
| MSG91 | Sending sign-in codes by SMS |
| Brevo and Zoho | Sending and receiving email |
| Expo, Apple and Google | Push notifications |
| Google Maps (when switched on) | Road distances, address search and the address of a spot on the map |
We share data with government authorities only when the law requires it. We do not sell your personal data.
3. Where your data is stored
Our servers and database are in India (Bangalore). Photos and uploaded documents are stored with our hosting provider in Singapore and delivered through a content network.
4. How long we keep it
- Your account — while you use Jamzo. If you ask us to delete it, we remove your name, mobile number, email and saved addresses within 30 days.
- Orders, payments, invoices and accounts — as long as tax and accounting laws require (generally up to 8 years), with your identity removed after deletion.
- Delivery partners' location history — 90 days, then deleted.
- Sign-in codes — expire after 5 minutes.
5. Your rights
Under the DPDP Act you can:
- access a summary of the personal data we hold about you;
- correct or update it (most details can be changed in the app);
- delete your account in the app (Account → Delete my account): you are signed out at once and the data above is erased after 30 days, unless you sign in and keep the account before then;
- withdraw consent (for example, location in your phone's settings, or notifications);
- nominate someone to exercise these rights if you die or cannot act;
- complain to our Grievance Officer, and then to the Data Protection Board of India.
We answer requests within 30 days.
6. Security
Connections are encrypted (HTTPS); bank details are encrypted in our database; staff access is limited by role and logged; sign-in uses one-time codes, and Jamzo Admin also requires a code sent by email.
7. Children
Jamzo is for people aged 18 and over. Customers under 18 may use it only with a parent or guardian.
8. Cookies
Our websites use only the cookies needed to keep you signed in. We do not use advertising cookies.
9. Changes
We will show changes in the app before they take effect.
10. Grievance Officer
Harshad Parmar, JAMZO, 64, Agharaparu, Block A, near Umiyamata Road, Unjha, District Mahesana, Gujarat 384170 · Email: support@jamzo.in · Phone: +91 87581 95390 We acknowledge complaints within 48 hours and resolve them within one month.