Effective date: 19 October 2026
This policy explains when you can cancel a Jamzo order and how refunds work. The app always shows you what cancelling would mean before you confirm.
1. Cancelling an order
| When you cancel | What happens |
|---|---|
| Before the restaurant accepts your order | Free. You get a full refund of anything you paid. |
| After the restaurant accepts (while it is being prepared, or ready) | You can still cancel in the app, but no refund is given, because the restaurant has started cooking your food. |
| After the order is picked up | It cannot be cancelled in the app. Use "Get help" on the order. |
Cash on delivery: if you cancel cash orders after the restaurant has accepted them 2 times, cash on delivery is switched off for your account. You can still pay online, and Jamzo support can switch cash on again.
2. When Jamzo or the restaurant cancels
If the restaurant cannot take your order, does not respond in time, or Jamzo cancels it (for example, no delivery partner is available or the address cannot be served), you get a full refund automatically.
3. Problems with your order
Missing items, wrong items, quality problems or late delivery: open the order and tap "Get help" within 24 hours of delivery. Our support team reviews each case and may give a full or partial refund (for example, the price of a missing item). Photos help us decide faster.
4. How refunds are paid
- Online payments (UPI, card, net banking, wallet): back to the same payment method through our payment partner Razorpay. Banks usually take 5–7 working days to show the money. The app shows the refund and its status on the order.
- Cash on delivery: by UPI or bank transfer to an account you give support, within 7 working days.
- If a payment is taken from your account after the order has already failed or been cancelled, it is refunded in full automatically.
5. Tips
Tips go fully to your delivery partner. Whenever an order is refunded in full, the tip is refunded too.
6. Contact
Support: in the app (Account → Help), support@jamzo.in, +91 87581 95390. Grievance Officer: see the Privacy Policy.